Privacy Policy

ZentroPay ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard data when you visit our website or use our services.

1. Information We Collect

We collect two main types of information:

a) Non-Personal Information

When you browse our website, we may automatically collect non-identifiable information such as:

• Browser type and version
• Device and operating system details
• Referring website or source
• Date, time, and duration of your visit

This helps us understand how visitors use our website and enables us to improve performance, accessibility, and user experience.

b) Personal Information

You may choose to provide personal information when:

• Creating an account
• Submitting a support or contact request
• Using our payment or merchant services
• Signing up for newsletters or updates

This may include your name, email address, phone number, business details, and payment information (where applicable). We only collect information that is relevant and necessary to provide our services or respond to your requests.

2. How We Use Your Information

Your information may be used to:

• Deliver and manage ZentroPay's services
• Communicate with you regarding your account, support requests, or transactions
• Process and verify payments securely
• Improve our website, services, and customer experience
• Send service updates or marketing messages (you can opt out at any time)
• Comply with legal, regulatory, or contractual obligations

We will never sell or rent your personal data to third parties.

3. Sharing and Disclosure

We may share your information with:

• Trusted employees, contractors, and partners assisting in service delivery
• Payment processors, hosting providers, and analytics services
• Legal or regulatory authorities where required by law

All parties handling data on our behalf are bound by confidentiality and data protection obligations in line with UK GDPR standards.

If ZentroPay undergoes a merger, acquisition, or restructuring, user data may be transferred as part of that process — always under the same privacy commitments.

4. International Data Transfers

Some of our partners or service providers may operate outside the UK or EEA. Where this occurs, we ensure data is protected under recognised safeguards that meet UK data protection standards.

5. Cookies and Tracking Technologies

ZentroPay uses cookies and similar technologies to:

• Enhance website functionality and performance
• Analyse usage patterns and improve user experience
• Remember visitor preferences

You can manage or disable cookies through your browser settings, though this may limit certain site features.

6. Data Security

We apply appropriate technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or loss. While we maintain strong security protocols, no online system can guarantee absolute protection.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by legal or regulatory obligations.

8. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Restrict or object to data processing
• Withdraw consent where applicable
• Request data portability

To exercise any of these rights, please contact us via the Support button located in the footer on the landing/home page.

9. Third-Party Links

Our website may contain links to third-party websites or services. ZentroPay is not responsible for the privacy practices or content of external sites. We recommend reviewing their privacy policies before providing any personal data.

10. Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our operations or legal obligations. The most recent version will always be published on our website, with the "Last Updated" date clearly shown. Continued use of our site following updates constitutes acceptance of the revised terms.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us via the Support button located in the footer on the landing/home page.